Miss MoMo

Returns & Exchanges

Return/Exchange Policy

IMPORTANT:
1. Final Sale/Clearance Item are not refundable.
2. All eligible items must be returned within 14 days of receipt.
3. All items must be UNOPENED, UNUSED and in the original packaging.
4. An Return Authorization Number (RAN) must be requested from customer service and included with the returned package (packages without an RMA number will be returned to the sender).
5. Please note that a 25% restocking fee and S&H will be assessed to all returned products, unless the return is because of company error.

FREE SHIPPING: Merchandise qualifying for Free Shipping which are returned in full or partial will be assessed a $5 shipping charge.

Discounts/Coupons: The amount refunded for returned items exclude discounts/coupons.

Damaged/Wrong Shipment: Please call us at 1.888.344.0887 (9am to 5:30pm Monday-Friday Eastern US Time) within 48 hours of receipt to submit a claim.

Cancelled Orders: Eligible for full refund, including S&H, if cancelled prior to order fulfillment.

Refused Items: A 25% restocking fee and S&H will be assessed accordingly.

Returned to Sender: S&H fee will be assessed unless it was the result of our carrier's error.

Missed Scheduled Delivery: A redelivery fee may apply if reshipping is requested.

International Package Returns: A 25% restocking fee and any additional S&H will be assessed accordingly.

Return Authorization Number(RAN)

Follow the instructions below:

1. Email or call us to obtain a Return Authorization Number (RAN). We will email you an RAN number and instructions for the return within 24-48 hours.

2. Securely package up the unused item(s) you wish to return or exchange in the original packaging to ship your product. Fill out the approved RAN form that has been emailed or provided to you and include it with your return.

3. We recommend that you obtain a delivery confirmation number and insure your returned package. We are not responsible for packages that are lost or damaged in transit to our warehouse.

4. You need to send the item back prepaid by you within 14 days of receiving it.

5. Write your RMA number on the outside of the shipping box.

6. Mail your return.

Exchanges & Refunds

Exchanges are processed within 7 business days and refunds in 14 business days. S&H charge is non-refundable. Allow at least one complete billing cycle for your refund to appear on your credit card statement. We will notify you via email once your return has been processed. Please note that your financial institution may take approximately one billing cycle to post your refund. If you have any questions about your return, please contact our Customer Care.

Damaged or Missing Items

Claims for damaged items or discrepancies (for example: missing items in your order) must be submitted within 24-48 hours of order receipt. Contact Customer Care by email or call us at 1.888.344.0887 (9am to 5:30pm Monday-Friday Eastern US Time). Please retain all packaging material in case an inspection is necessary.